Refund policy
Thank you for shopping with RoCart! We want you to be satisfied with your purchase. However, because our products are digital and/or delivered electronically, most orders are final once delivery is completed.
No Refunds or Returns
Unless otherwise stated, all sales are final. We do not accept returns or provide refunds once an order has been successfully delivered.
Delivery is considered complete when the item/service is successfully provided to you (for example: delivered to your account, trade completed, code shown, or access granted—depending on the product).
Exceptions
In rare cases, exceptions may be made under the following circumstances:
1) Non-Delivery
If you do not receive your order within 72 hours, please contact us at rocartstore1@gmail.com. We will investigate and, if the issue is on our end, provide a resolution, which may include a refund or replacement.
2) Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We may offer a replacement or refund at our discretion.
Non-Refundable Items
The following are not eligible for refunds or exchanges:
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Products or services that have already been used, accessed, redeemed, claimed, or traded
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Digital products that have been successfully delivered
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Items purchased during a sale or promotional event, unless otherwise stated
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Issues caused by incorrect details provided at checkout (e.g., wrong username/trade info)
How to Request an Exception
If you believe your situation qualifies for an exception, email rocartstore1@gmail.com with:
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Your order number
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A detailed description of the issue
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Supporting evidence (photos/screenshots)
We will review your request and respond within 1–3 business days.
Contact Us
If you have questions about this Refund Policy, contact us at:
Email: rocartstore1@gmail.com